Chapter 121: A Satisfying Outcome
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The netizens were stunned.
They hadn’t expected the dealership to cite the Three Guarantees Law.
Nor had they thought the repair proposal would actually comply with legal regulations.
Many netizens, incredulous, checked the relevant policies, only to discover, to their astonishment, that the rules truly were as stated.
A new car with issues couldn’t be returned or exchanged? It had to be repaired twice and only if the repairs failed would it qualify for replacement? What kind of ridiculous rule was this? Why did it sound so strange?
The crowd of netizens stared oddly at the silent scene unfolding in the live broadcast, momentarily at a loss for words.
This was truly awkward!
The dealership was operating legally and in accordance with the rules; to insist on returning or exchanging the vehicle now would seem like moral coercion.
It was a disaster—how would Chen Qi extricate himself from this?
Suddenly, many felt a twinge of sympathy for Chen Qi.
He had only wanted to do a good deed, but ended up in this predicament. It was truly a bitter pill to swallow!
It seemed that doing good was indeed no easy task.
But unlike these netizens, those who had been fanning the flames and enjoying the spectacle from the start burst into laughter as they realized what had happened.
They never expected Chen Qi would dig his own grave, and in such a stifling manner—nowhere near the level where the car company would use its influence to block him.
He had been outplayed by a mere dealership manager.
How humiliating!
They felt embarrassed for him—and aggrieved too!
This was hardly a heroic downfall.
These netizens were gleeful, their “mocking” voices dominating the comment section of the live broadcast.
Seeing these odd comments, other netizens following the event couldn’t help but twitch their lips.
What kind of fans were these? So fake! Couldn’t they wish him well for once?
Yet despite the complaints, many could see right away that these so-called “clown” netizens were acting out of goodwill.
They were using self-deprecation to minimize the negative fallout for Chen Qi.
Although everyone knew Chen Qi’s intentions were good, he had nonetheless been slapped down by the dealership—loudly and unmistakably.
It was impossible to claim his reputation wouldn’t take a hit; after today, many would view him differently.
Just then, the netizens saw Chen Qi rise at the live broadcast site.
Everyone’s gaze shifted to him.
For a moment, nearly everyone following the incident focused on Chen Qi.
They were eager to see whether he would apologize.
The scene was silent.
As soon as Chen Qi stood, all eyes locked onto him—even those on stage.
Chen Qi slowly walked to the center, speaking to the gathered media and the live cameras: “I’ve just discussed with the uncle; he’s entrusted me to handle this matter entirely.”
Hearing his words, both the media present and the netizens watching the broadcast were immediately alert.
Even a fool could tell—he wasn’t here to apologize!
After greeting the media, Chen Qi turned to the female representative from the dealership and asked, “You say your repair proposal complies with the Three Guarantees policy, correct?”
The female representative glanced at him and nodded slowly.
Chen Qi nodded as well, then uttered a shocking sentence that electrified the entire scene.
“Does a proposal in line with the Three Guarantees policy necessarily mean it’s right?”
The female representative involuntarily widened her eyes, almost doubting her own ears.
Was this man insane? Was he questioning national policy?
Not only her—even Xu Bunian, watching the broadcast, gasped sharply, his expression contorting.
This angle… was truly cunning!
“The national Three Guarantees policy has its flaws! How can a major quality issue like engine stalling be treated as an ordinary Three Guarantees case? You are exploiting loopholes in the law!”
The female representative’s mouth hung open slightly, staring at him in disbelief, clearly not anticipating he would dare to challenge national policy.
As Chen Qi spoke, the scene descended into a strange silence. Whether the journalists or the netizens watching the live stream, all were left with mouths agape in shock.
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No one could imagine the expressions on their faces at that moment!
Madness!
They felt Chen Qi had truly lost his mind.
He really dared to say anything! But this was a live broadcast—could he really get away with it?
“If this car had issues with the horn, the speaker, the lights, or even the tires, we could accept a repair solution. But what’s the problem now? It’s the engine!” Chen Qi, seemingly undisturbed by the outside world, looked straight at the dealership’s female representative and said, “What is an engine? It’s the heart of a car. Would you accept having a heart problem?”
Female representative: “……”
It’s your heart that has a problem! Your whole family’s heart has a problem!
Chen Qi turned to the manufacturer’s representative: “Would you accept it?”
Manufacturer’s representative: “Well… the car’s engine…”
“Please answer my question directly.”
The manufacturer’s representative’s lips moved, but he said nothing.
“Wow—”
Seeing Chen Qi unexpectedly choose to confront the dealership head-on, the netizens were thrilled!
What are you doing?
Are you really trying to turn things around at this point?
This was too exciting!
Not only the netizens—even Xu Man, Zhao Qingqing, and other industry insiders watching were stunned.
None had expected a reversal at such a stage!
Seeing the manufacturer’s representative remain silent, Chen Qi sneered, undisguised contempt and mockery on his face. “Frankly, I don’t know how you can even have the nerve to offer such an insincere repair proposal. This is a brand-new car, driven for just over an hour!”
“As everyone knows, we buy cars for enjoyment, for convenience—not to torture ourselves.” Chen Qi again looked at the dealership’s female representative. “You must understand that your easy insistence on a repair solution comes at a huge time and labor cost for the consumer. You know this, but you don’t care.”
“A new car with a quality issue is clearly your responsibility. Why should the consumer pay the price? We spend a fortune only to get a product with a severe defect—why can’t we return or exchange it?”
The female representative stared at him in disbelief, visibly shaken.
She had clearly prepared extensively, yet now she found herself unable to refute him!
“Do you realize what it means for an engine to stall suddenly? Have you considered the terrifying consequences if it happened on the highway?”
“You are playing recklessly with people’s lives!”
“You should be thankful—thankful this car hasn’t caused an accident, thankful it hasn’t claimed a life! Of course, even if it did, maybe you wouldn’t care. Because in your eyes, only profit matters!”
Chen Qi’s voice was not loud, nor was his tone hurried, but his words flowed with a calm, compelling clarity.
Yet this seemingly tranquil speech struck many as powerful and resonant.
“You claim to be a responsible manufacturer and dealership? Frankly, I haven’t seen a shred of responsibility in this matter! All I’ve seen is you desperately shirking your obligations, shifting every risk onto the consumer!”
“The uncle brought his car here five days ago. In those five days, you never proactively contacted him. By law, if repairs take over five days, you must provide a replacement vehicle—you didn’t. Even with regulations, you only follow those favorable to you.”
“You just said you refuse any form of moral coercion. Sorry, I can’t coerce you—because you have no morality!”
“Wow!!!”
Hearing Chen Qi’s final sentence, many netizens couldn’t help but exclaim in amazement.
They looked at him with delight, almost ready to applaud.
They were impressed!
They never expected he would logically dismantle all the dealership’s pompous arguments!
He didn’t spare them any dignity!
Even knowing he’d angered the car company’s executives, he still tore their hypocritical masks to shreds!
“Apologize? That’s impossible. Feel free to sue me. But before you do, we’ll sue you.” After a brief pause, Chen Qi looked at the female representative and continued, “Because we reject your repair proposal! See you in court.”
With those words, Chen Qi turned, bowed slightly to the media, and then left the dealership with the uncle.
The media, stunned and excited, rushed after them, peppering Chen Qi with questions.
“Mr. Chen, are you really going to sue them?”
“Do you really believe the Three Guarantees Law has loopholes?”
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“Aren’t you risking your own career just to help this uncle—why?”
Chen Qi didn’t answer the media’s questions.
By now, the situation had gone far beyond his expectations. He only wanted to resolve it quickly.
He had simply hoped to earn some disruption points while helping the uncle—a goal unchanged from before.
He didn’t want to deal with the media, nor did he wish to become their news fodder.
He had actually wanted to ask the relevant authorities for their views, but after hesitating several times, ultimately abandoned the idea.
With the whole internet watching, it was best not to provoke the officials.
Having exited the dealership compound, Chen Qi greeted the uncle, then squeezed his way out of the media encirclement, hailed a taxi, and left.
The uncle then became the focus of the media.
Faced with their onslaught, the uncle, his chest filled with righteous anger, forgot his nerves.
He answered their questions.
He expressed heartfelt gratitude to Chen Qi, his tone genuinely sincere.
Then, with firm resolve, he stated that he could not accept the dealership’s repair proposal and would sue to the end.
He would not drive a car that stalled automatically—he refused to risk his life.
His words, broadcast live by the media, reached the ears of netizens nationwide.
After interviewing the uncle, the media hurried back to the dealership.
But to their disappointment, both the dealership and the manufacturer refused all interviews. Even the relevant authorities politely declined.
After this press conference, the internet erupted.
Thanks to Chen Qi’s closing speech, he successfully turned the tide.
Not only did he avoid becoming the target of widespread ridicule, but his eloquent words caused his popularity to surge!
This wave of popularity was fiercer than when he filmed “Wanwan”—many casual netizens now viewed him favorably.
Meanwhile, many netizens passionately debated whether the car should be returned.
The outcome was almost certain.
At least ninety percent of netizens found the dealership’s Three Guarantees policy absurd!
Because of Chen Qi’s speech, the dealership and manufacturer’s reputations, which had a chance of being salvaged, plummeted dramatically.
Shortly after the press conference, jokes and memes mocking the dealership and car company appeared online.
“I’m just that arrogant!”
“As long as I have no morals, you can’t coerce me.”
“Want to buy a car? The kind that stalls as soon as you leave?”
Such timely memes quickly went viral, becoming part of everyday online conversation.
More amusingly, after the press conference, the dealership and car company fell into an eerie silence, making no public response. Perhaps Chen Qi’s sharp questioning of the Three Guarantees completely disrupted their strategies.
At this time, Chen Qi faced a new headache.
He couldn’t find a lawyer.
More precisely, he couldn’t find a lawyer confident they could win the case.
The lawyers recommended by Xu Bunian and Zhao Qingqing candidly told him that, with the Three Guarantees Law as it stood, their chances of winning were virtually zero.
What surprised Chen Qi even more was that, possibly due to the intense online discussion, the nationally renowned Focus News program on CCTV ran a special report on the incident during the seven o’clock news!
In that report, the whole story was covered fairly and objectively, including the dealership’s insistence on repairs and segments of Chen Qi’s speech.
At the end, the host didn’t judge the dealership’s actions, merely made an official statement that a world-famous enterprise should shoulder more responsibility.
A single stone stirred a thousand waves!
With CCTV’s coverage, public opinion erupted once more!
Perhaps feeling the pressure from the authorities, around ten o’clock that night, both the car company and dealership issued public apologies.
They admitted their mistakes in the incident and expressed sincere regret for the uncle’s ordeal.
Finally, they said they would further negotiate with the uncle regarding the return or exchange of the car, promising a satisfactory resolution for both the owner and society.
Seeing these two apology statements, Chen Qi was dumbfounded.
The shift in public sentiment was almost dizzyingly swift!